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FAQs / Help

Is there a limit on play time?

On peak days, we run 3 timed play sessions per day: 9.15am - 11.30am / 12 - 2.30pm / 3pm - 5.30pm.

On off-peak days we run 2 timed play sessions per day: 9.15am - 1.15pm / 1.30pm - 5.30pm.

Customers can pre-book onto one of these time slots in advance via our website in order to secure their space on the desired time session. We advise pre-booking for both peak and off peak days as this is the only guarantee of getting in to sessions. We have a limited number of tickets available on the door for sale, however these are sold on a first come, first serve basis.
At the end of each session, all customers will be required to exit the play barn in order for us to clean all areas in preparation for the next group to enter for their booked session.

Can I get a refund on my tickets if we can't make it?

Please email us on sproutsplaybarn@milletsfarmcentre.com prior to the start of your booked session to inform us you can't make it and we will endeavour to transfer your booking to another date and time to suit you (subject to availability).

We are unable to offer refunds on any bookings or group members unable to attend a session, but will endeavor to transfer the entire booking if you contact us before the start of the session.

Can I leave and re-enter the play barn throughout the session with the same ticket?

Your Sprouts admission ticket allows you play on the specific time session and date of your booking only. Due to all there is to explore within Sprouts, we envisage all our customers wanting to spend the duration of their session inside.

If however individual group members need to leave during their booked time slot to visit other areas of Millets Farm briefly and then wish to return into the play barn, our staff will allow this in particular circumstances, so please speak to them on site during your visit. A receipt or online booking reference may be required to be seen to leave and re-enter.

Can I bring a pushchair in?

We do allow pushchairs to be brought into the play barn, however there is a £1.00/£1.50 fee for doing so. We do have a lovely pram stable located outside but undercover where pushchairs can be left free of charge or the car park is located adjacent to the playbarn. Car seats are welcome. 

We have a fee due to health and safety and capacity limitations, as we are required to try to restrict the number of pushchairs in the play barn at any one time. Cleanliness is a top priority at Sprouts so by reducing the amount of prams that enter we also reduce the amount of mud!! 

Can I bring my own food into Sprouts?

As we have Rose Cottage Café located inside the play barn, serving a variety of delicious snacks, hot and cold food, you are not permitted to bring in your own food to the play barn.

We are also keen to ensure the enviroment is safe for those with allergies and as a result, we cannot verify food items brought in by customers. If your child suffers from a severe allergy (nut or cealiac), please make our team aware and they will be able to confirm whether this is allowed into the premises. Please note, this policy is for severe allergies, not intolerances.

Can I bring my own birthday cake?

We do not allow visitors to bring their own birthday cake in to Sprouts.

If you would like to order a cake from us please email sproutsplaybarn@milletsfarmcentre.com as we can arrange for our bakery team to make a range of cake options to be delivered to Sprouts for you to enjoy whilst here. 14 days notice is required for cake orders.

If you are hosting your birthday party at Sprouts in one of our party rooms, homemade cakes are permitted to be brought into these rooms, however shop bought cakes are not permitted.

Is smoking permitted in or around Sprouts?

Sprouts is proud to be a smoke & vapour free area for the safety of the growing lungs playing in our Play Barn. Therefore smoking and vaping will not be permitted within Sprouts Play Barn or its surrounding areas.

Is there a discounted price for booking for a large group?

We do not currently offer any group discounts and ticket prices depend on the ages of those visiting.

Do you have an annual membership ticket for Sprouts?

We do not currently offer an annual pass membership for Sprouts.

If you have booked tickets through our website, you can join our 'Sprouts  Club' by allowing marketing from Millets Farm and Sprouts Play Barn in your account settings. We will then send you regular updates and offers for use in both Sprouts and across Millets Farm.

Can I book onto 2 time sessions in one day and stay for the duration of these?

You are more than welcome to pre-book onto multiple time sessions per day, however all customers will be required to exit the play barn at the end of each timed session in order for our team to clean the entire play area fully in preparation for the next time session to begin.

How do I book a Sprouts class?

We have a timetable of classes running each school term.

Classes can be booked via our website, over the phone or by popping into the Sprouts admission desk.

Can I reserve table spaces within the play barn?

We unfortunately do not take reservations for tables within the play barn. We have plenty of tables available in both the Meadow and Orchard seating area.

Tickets purchased in advanced will guarantee you entry into the play barn for the particular time session booked onto for that day, however this ticket does not guarantee you a table, as part of our capacity allows for some customers using the coat hooks and lockers only. 

Who supervises the children?

Parents/guardians must supervise their children at all times. 

Children need to be supervised by an adult over 18 years of age who is responsible for their care for the duration of your visit to Sprouts. At no time, can children be left in the play barn unattended.

Why do we charge for adults?

Sprouts Play Barn and soft play frame is for all the family to enjoy together, no matter what age! All of our play equipment is suitable for adults to enjoy. 

What Clothing should the children wear on the play equipment?

Comfortable clothes, ideally long sleeved tops and long trousers should be worn. SOCKS must be worn at all times on all play areas by both children and adults. It is advised that all jewellery, watches and loose items in pockets are removed. There are lockers available for your use. 

Is there parking nearby?

We have parking available specifically for our Sprouts customers this includes disabled parking too. Sprouts customers are also welcome to park in any other site parking if they want to use other areas of the site as well. There is a walkway to access Sprouts by foot located by the play area near Millets Falconry Centre.

How do I get to the Sprouts car park?

Sprouts car park is signposted at the bottom of the main Millets Farm driveway. Go straight ahead when you come down the drive, then turn left at the mini roundabout. You will then see the Sprouts entrance straight ahead of you, with our main car park to the right and our overflow car park down and to the left.

Do you hold birthday parties?

Yes, we offer a range of party package options, including after school parties, weekend parties and private evening hire! All our packages can be seen on our website (www.sproutsplaybarn.co.uk) and prices start from £12.99 per child.

Please email us on sproutsparties@milletsfarmcentre.com for further information on all our party package options.

Can we light candles in the play barn?

If your group is located in one of our party rooms, candles are permitted under the supervision of your party host.

The lighting of candles in the main seating area is not permitted due to health and safety legislation.

Can we take photos and videos in the play area?

We do allow customers to take photos/videos of their own children whilst using the play equipment, however we ask you to be considerate to others around you when doing so.

PARTY - Can we bring our own music to play in the party rooms?

Yes, you are welcome to bring your own speakers and music playlist to use within the party rooms.

PARTY - Can we bring our own decorations to Sprouts to celebrate birthday parties?

If you are celebrating a party within the main seating area of Sprouts, you are welcome to bring a table covering and non helium balloons to decorate your table, however we are unable to have any helium balloons in this area or have any decorations attached to the walls. Please note, no external birthday cakes or candles are allowed to be brought into Sprouts main seating area. Please contact us in advance if you wanted to organise a cake to celebrate with on your visit.

If you are celebrating a party within one of our party rooms, you are welcome to bring decorations for the rooms, however we are unable to allow anything attached to the walls.

PARTY - Can we bring our own party bags?

You are welcome to bring your own party bags in to Sprouts, or we can arrange these for you. Our party bags are available for £7.50 each and come filled with 5 fun items from our gift shop. These can be ordered when booking a party at Sprouts on our website.

PARTY - Are there toilets within the party rooms?

Each party room doesn't have it's own toilet, however we have 11 unisex toilet cubicles in our main play area which can be used throughout your session.

PARTY - Do we need to take away our own rubbish after our party?

Your party host will be able to dispose of any rubbish left from your party, so you do not need to worry about this.

PARTY - Will we have staff to serve the lunch during our party?

For parties hosted in our party rooms (who have booked a party package) your party host will ensure all your food is in the room for the agreed time.

PARTY - Do I have to pay for under 1's as a party guest?

Under 1 year olds are free for parties, however we will not include them in the party buffet catering. If you wanted them to be able to have the party food offered, they would need to have a party guest ticket.

PARTY - Can we add adults to our party booking on the day?

7Additional adults can be added to parties on the day, they would need to be paid for at the admissions desk prior to entry. We need to know final child numbers, and have your guest list returned to us with guest names on, at least 7 days prior to your party.

PARTY - What is the difference between the Sprouts party packages?

We have 3 different party package options, depending on the age of the child as well as the day/date you would like to hold your party.

Our Sprout About party package is for parties taking place on a peak play day - weekends, school holidays and bank holidays.
Our Little Sprout party package is for under 4yr olds and are available on off peak days - Monday - Friday in term time at 2 different time slots - 9:30am - 11:30am or 12 - 2pm.
Our after school parties are available in term time only on off peak days and run from 3:30pm - 5:30pm.

Visit our website to see a full list of everything that is included in our party packages.